리즈렐분석에 의한 치과환자만족도, 순응도, 행동의도의 인과모형
Causal Model of Dental Patient Satisfaction, Compliance and Behavioral Intention by LISREL Analysis
조영식,
소속 상세정보
조영식 ( ) - 남서울대학교 치위생학과
KMID : 0355420040280010073
Abstract
Patient satisfaction is noww recognized as a outcome indicator of health care gilality. The objective of this research was to develop and evaluate a patient satisfaction survey instrument specially applicable to dental care, and to evaluate causal relationship of patient satisfaction, compliance and behavioral intention.
Patient questionnaire contained 25 items that were used to develop the patient satisfaction scale. Item were Likert scales with a five point . Subjects were 435patient of 25 dental clinics.
Patient satisfaction was an independent predictor of reported compliance and behavioral intention. Structural equation of modeling using LISREL procedures revealed that the predominant direction of causation from overall satisfaction to compliance and behavioral intention. For the study sample , the proposed model provided an acceptable fit to the data (GFI=.,928, NFI=0.921, AGFI=0.903, RMK=0.039). Inspection of the model parameters suggested that six of nine hypothesized relations were significant in the expected direction, Compliance was predicted by overall Satisfaction( /1=0.521, P < 0.01). As hypothesized, Behavioral Intention was predicted by overall satisfaction(fl=0.767, P < 0.01). Contrary to our predictions, overall Satisfaction(ETA 1) was neither predicted by Staff( KSI 1) (ii=0.053, p > 0.05) nor Appointment(KSI 6) (v =-0.056, P > 0.05).
키워드
치과환자만족도;순응도;행동의도;의료이용형태;리즈렐;dental patient satisfaction;compliance;behavioral intention;LISREL
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